Unlock ECU and tunes - don't do what I did

[edido]

I'm going to side with Phearable regarding the tune requiring a re-purchase. As you said, it's clearly stated under their T&C, they have no obligation to make an exception for you.

Of course they don’t have to. But they could and I would be a happy customer. I didn’t try to cheat or violate their T&C on purpose. It was a naive mistake. To repeat, my mistake.
Anyway, I shared my experience. It’s not about taking sides. Phearable can decide to run their business however they want… luckily we have choices.

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[menikmati]

Of course they don’t have to. But they could and I would be a happy customer. I didn’t try to cheat or violate their T&C on purpose. It was a naive mistake. To repeat, my mistake.
Anyway, I shared my experience. It’s not about taking sides. Phearable can decide to run their business however they want… luckily we have choices.

Unless something more happened in a professional capacity in the interaction between you and Phearable, I don't think this warrants the statement of "bad business and bad customer service."

But yeah, you got a good deal on a FlashPro but have to pay for a tune, still a net win.

 

[optronix]

lock this thread.

 

[TypeRD]

Of course they don’t have to. But they could and I would be a happy customer. I didn’t try to cheat or violate their T&C on purpose. It was a naive mistake. To repeat, my mistake.
Anyway, I shared my experience. It’s not about taking sides. Phearable can decide to run their business however they want… luckily we have choices.

I’m sure Phearable has to have these strict business guidelines simply to stay in business (ESPECIALLY given today’s economy). Even Amazon has buckled down on their return policies / processes. This says a lot about the current state of things. Making exceptions opens the door to making more exceptions for others. It becomes a rabbit hole that isn’t worth diving into.

As you stated, it was your fault for not knowing what you were getting into. In the end it was an important learning experience for you. There’s no need to deflect blame on anyone else or to drag Phearable through the mud. This is no one else’s responsibility. Could Phearable have been friendlier to you about your situation? Sure. Would it have made any difference if ultimately their response was still the same? No.

Sounds like you got everything squared away regardless. In my mind, all is well the ends well, right? Case closed. Hope your car turns out the way you want it!

 

[edido]

I’m sure Phearable has to have these strict business guidelines simply to stay in business (ESPECIALLY given today’s economy). Even Amazon has buckled down on their return policies / processes. This says a lot about the current state of things. Making exceptions opens the door to making more exceptions for others. It becomes a rabbit hole that isn’t worth diving into.

As you stated, it was your fault for not knowing what you were getting into. In the end it was an important learning experience for you. There’s no need to deflect blame on anyone else or to drag Phearable through the mud. This is no one else’s responsibility. Could Phearable have been friendlier to you about your situation? Sure. Would it have made any difference if ultimately their response was still the same? No.

Sounds like you got everything squared away regardless. In my mind, all is well the ends well, right? Case closed. Hope your car turns out the way you want it!

All good, case closed.

 

[FL5CW]

Of course they don’t have to. But they could and I would be a happy customer. I didn’t try to cheat or violate their T&C on purpose. It was a naive mistake. To repeat, my mistake.
Anyway, I shared my experience. It’s not about taking sides. Phearable can decide to run their business however they want… luckily we have choices.

The key here is, you’re not a customer. You never bought a tune from Phearable.

 

[Westhaver]

Just to confirm for future reference of myself and others buying/selling a used FlashPro with a tune. You were able to actually install the Phearable Map on your ecu but were unable to get the tune revised for $99 as you were not the original purchaser?

 

[Websitesdown]

Just to confirm for future reference of myself and others buying/selling a used FlashPro with a tune. You were able to actually install the Phearable Map on your ecu but were unable to get the tune revised for $99 as you were not the original purchaser?

Correct.

 

[edido]

Just to confirm for future reference of myself and others buying/selling a used FlashPro with a tune. You were able to actually install the Phearable Map on your ecu but were unable to get the tune revised for $99 as you were not the original purchaser?

Yes, I was able to flash the original tune.
- Phearable tune is locked to a specific FlashPro device based on the FlashPro serial number. I was not able to request the tune revision myself because I am not the original buyer of the tune. Only the original buyer of the tune can request the revision service.
- FlashPro device is locked to one ECU/car at any time. Let's say I want to sell my FlashPro to another member, I first have to "release/unmarry" the FlashPro from my ECU/car. If I don't release it, a new owner won't be able to use the FlashPro at all.

 

[Westhaver]

Yes, I was able to flash the original tune.
- Phearable tune is locked to a specific FlashPro device based on the FlashPro serial number. I was not able to request the tune revision myself because I am not the original buyer of the tune. Only the original buyer of the tune can request the revision service.
- FlashPro device is locked to one ECU/car at any time. Let's say I want to sell my FlashPro to another member, I first have to "release/unmarry" the FlashPro from my ECU/car. If I don't release it, a new owner won't be able to use the FlashPro at all.

Thank you for clarifying.

 

[ThunderPigeon]

yeah that’s why I’m thinking about Cobb, they aren’t too far away from me in Austin, but why can’t independent tuners and dealers unlock the ecu? Tours etc are a great gestures but local unlocking should be available. Is there a reason why Hondata doesn’t do a local unlock?

Yea, until Cobb drops support for the FL5 because it doesn't make enough profit.

I like to see competition, but would rather see ktuner step up than some large corporation who will drop your product in a heartbeat when it affects the bottom line. They have done this in the past and had no problem leaving their users high and dry.

 

[WOPSiWOT]

Thank you for clarifying.

Yeah, that was wildly misrepresented in the original post.

 

[Acropora]

The key here is, you’re not a customer. You never bought a tune from Phearable.

I’ll disagree here. The Phearable tune was purchased and married to a specific FlashPro. He now owns that FlashPron and thus that tune. Phearable is obviously welcome to run their business how they want. But if the original owner of the FlashPro reached out and asked Phearable to modify for $50, would they do it? Otherwise it’s semantics.

Yes, I was able to flash the original tune.
- Phearable tune is locked to a specific FlashPro device based on the FlashPro serial number. I was not able to request the tune revision myself because I am not the original buyer of the tune. Only the original buyer of the tune can request the revision service.
- FlashPro device is locked to one ECU/car at any time. Let's say I want to sell my FlashPro to another member, I first have to "release/unmarry" the FlashPro from my ECU/car. If I don't release it, a new owner won't be able to use the FlashPro at all.

Why not ask the member whom you purchased the flashpro and tune from to request it and pay them? Would the tuner do it then?

 

[FL5CW]

I’ll disagree here. The Phearable tune was purchased and married to a specific FlashPro. He now owns that FlashPron and thus that tune. Phearable is obviously welcome to run their business how they want. But if the original owner of the FlashPro reached out and asked Phearable to modify for $50, would they do it? Otherwise it’s semantics.




Why not ask the member whom you purchased the flashpro and tune from to request it and pay them? Would the tuner do it then

If the individual hadn’t spent a penny with me, why would I support them? Good for John Vega to stand his ground on this.

 

[Acropora]

If the individual hadn’t spent a penny with me, why would I support them? Good for John Vega to stand his ground on this.

Because like most warranties, you should stand by your product regardless of who the buyer is. If you bought an iPhone off of someone and it broke the next day but it was still within warranty period, you’d want it to be warrantied. I’ve purchased items from other users second hand and have received support from the original manufacturer. Once again, the tuner is welcome to run their business however they like, but it isn’t good practice to not support the users of your own product, regardless of who originally purchased it. Especially when it’s something as simple as a tune revision. It’s irrelevant who purchased it to begin with IMO.

You also did not address the scenario I posed above. If the original buyer asks for the revision, should Phearable provide the support? If so, its semantics as to who asked for it.

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