Unlock ECU and tunes - don't do what I did

[SKINNIE]

If the individual hadn’t spent a penny with me, why would I support them? Good for John Vega to stand his ground on this.

Some people think all warranties transfers over to the next owner. Ever heard of warranties that are non transferable and only applies to the original owner?

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[FL5CW]

Some people think all warranties transfers over to the next owner. Ever heard of warranties that are non transferable and only applies to the original owner?

Exactly.. Can’t fault a company for customer service when you haven’t purchased anything from them.

 

[WeudS]

Because like most warranties, you should stand by your product regardless of who the buyer is. If you bought an iPhone off of someone and it broke the next day but it was still within warranty period, you’d want it to be warrantied. I’ve purchased items from other users second hand and have received support from the original manufacturer. Once again, the tuner is welcome to run their business however they like, but it isn’t good practice to not support the users of your own product, regardless of who originally purchased it. Especially when it’s something as simple as a tune revision. It’s irrelevant who purchased it to begin with IMO.

You also did not address the scenario I posed above. If the original buyer asks for the revision, should Phearable provide the support? If so, its semantics as to who asked for it.

Doubly so on the semantics as the user has to pay for the revision anyways. Seems like a cash grab in a sense but I don't run a business and am not here to besmirch anyone's reputation.

 

[Acropora]

Doubly so on the semantics as the user has to pay for the revision anyways. Seems like a cash grab in a sense but I don't run a business and am not here to besmirch anyone's reputation.

Correct. Tuner is just double dipping on a product he already sold that’s in use.

So let the current owner pay for the revision through the original purchaser. It’s the same difference.

 

[TW00Si]

There is no right and wrong when it comes to warranties. If the buyer read the Terms and Conditions, this is not debatable whether it’s good business or not. What this thread reveals is the T&Cs of Phearable tune. That’s it. It’s not transferable. End of story. If potential buyers think this is a deal breaker, there are other options.

 

[trajectory009]

Let me shed a little more light here as I'm the one that sold him the Flashpro.
1) The tunes are transferrable in that it is locked to the Flashpro serial number and not the VIN. The OP paid $600 for the FP (which I thought was a fair price considering what I see them sell for on here) and it included a Phearable Stg 2 93 octane tune for an ITS.
2) After purchasing the FP the OP contacted me saying that he had installed a Spoon Thermostat in his car and needed to get the P0128 removed but Phearable wouldn't help him and he was upset because he didn't realize that the tune didn't include revisions. Also, the OP lives in CA which I guess has no 93 octane and I had no idea what his location was until he bought it much less the availability of octane levels in CA.
The point here is, nothing nefarious transpired and I have no control over what someone does to their car after the fact so personal responsibility comes into play here. If the OP lived in a state with 93 octane he would currently be running the map on his ITS without issue save for the fact that he chose to install a thermostat that creates a code. OP believes a Flashpro should sell for $400 to $500 dollars (although I've yet to see that happen on here) but regardless, I have offered to accept the FP for a refund and perhaps he can find one for $400. Thanks!

So a FP is locked to a VIN but can be unlocked from an originating VIN and reassigned to a new VIN- we knew this was possible. However a tune associated with a FP could be essentially reused on a new vehicle by removing the original vehicle from the FP (and returning to stock tune in the process) and then locking to the new vehicle and then loading that original tune?

 

[Jester04]

So a FP is locked to a VIN but can be unlocked from an originating VIN and reassigned to a new VIN- we knew this was possible. However a tune associated with a FP could be essentially reused on a new vehicle by removing the original vehicle from the FP (and returning to stock tune in the process) and then locking to the new vehicle and then loading that original tune?

Yes you could do that but if a car is tuned for a specific setup then it might not work for you.

 

[DeVo]

You keep stating bad customer service from Phearable. You are not a customer of Phearable. How is this thread continuing?

 

[Jester04]

You keep stating bad customer service from Phearable. You are not a customer of Phearable. How is this thread continuing?

It should be closed by the admin and reopened by OP if he wants to just state that to be mindful that some tunes will not be transferrable if you buy a used Flashpro with a tune.

 

[HondaFan777]

Correct. Tuner is just double dipping on a product he already sold that’s in use.

So let the current owner pay for the revision through the original purchaser. It’s the same difference.

No Phearable is not double dipping. The original owner should have known John Vega's tunes are car specific and not transferable. Its all over their website and when your receive your tune, he states it again. Again not his fault, it's yours and the sellers for not doing the research.

John Vega's customer service has been exceptional over the years. I have bought multiple tunes and an unlock session from him. Met him personally and very professional and knowledgeable.

 

[Acropora]

No Phearable is not double dipping. The original owner should have known John Vega's tunes are car specific and not transferable. Its all over their website and when your receive your tune, he states it again. Again not his fault, it's yours and the sellers for not doing the research.

John Vega's customer service has been exceptional over the years. I have bought multiple tunes and an unlock session from him. Met him personally and very professional and knowledgeable.

So would John be open to the original purchaser of the tune paying the fee to have it modified?

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