Recall: 2023 Civic Type R (FL5) Driver's Seat Cushion Frame Stop Sale (TSB Service Bulletin 23-030)

[mbaapk]

got my car done yesterday, and despite my best afford, there are still some skatches. Oh well, what do you say, what do you do? Nothing, not making big deal out of it. but for those who wants to try a bit harder than I did at protecting the panels, below are some pictures. I'm just happy AF I got my car back

Id make them replace those parts too. Thats BS.

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[Clark_Kent]

Id make them replace those parts too. Thats BS.

100%. I've had too many instances of this happening in the past and it's a dog fight getting them to admit to the damage they caused and fixing it. "It was like that when you dropped it off." or "Our technicians are super careful, they would never do that." or "Let's look at the cameras to see what happened." and the cameras show nothing to help determine cause and they still deny culpability.

If I bring my car in for a service (i.e., ppf, window tint, dealership service, etc.) the vehicle should be returned to me in the exact condition I dropped it off, end of discussion. It's ridiculous to even have to do this but I take photos, show them the condition of the area where work will occur, and then I protect it. I also have seat covers I put on the seats and the paper automotive floor mats.

 

[mbaapk]

Yep, record a clip of the surface and cover the potential areas with blue scratch tape and cover that w PVC tape. Then talk to them ahead of time and give the tech a $50 gift card to Chillis.

 

[UFO CTR]

Id make them replace those parts too. Thats BS.

na, I won't make a big deal out this...
the scratches are at locations that, mostly, will eventually get beat up anyways, so why have them put in a brand new piece. I'm going to pick my battles, and this one is not worth fighting, as I think I can live with these scratches. These pieces are also original to the car. All good guys! Thanks for the heads up

 

[Scottyy]

I got a little scuff mark around the door sill, nothing a little polish won’t fix. Although very frustrating… I always take pictures and videos of my car before dropping it off. Don’t care if they think i’m being excessive.

 

[mbaapk]

Im kind of a nut about it, I expect they would treat it like it was their own. Otherwise Id ask if i could go scratch the shit out theirs and see if they are ok with it.

 

[Clark_Kent]

Im kind of a nut about it, I expect they would treat it like it was their own. Otherwise Id ask if i could go scratch the shit out theirs and see if they are ok with it.

Yeah, the problem is, that probably is how they'd treat their own vehicle. But I understand what you're getting at. I never assume any of these shops, dealership or otherwise, will be as maniacal about my car as I am so I take measures to care for that.

 

[mbaapk]

Yeah, the problem is, that probably is how they'd treat their own vehicle. But I understand what you're getting at. I never assume any of these shops, dealership or otherwise, will be as maniacal about my car as I am so I take measures to care for that.

Its funny, a team installed carpet on my stairs and left a gap and when i showed concern they asked what i wanted to do. The first thing i said is what would you do if it was your home? Quickly followed by “tear it out”. They called in the expert to get it done right. Sucks but sometimes you have to push.

 

[Clark_Kent]

How did you all fare with the damages caused by the dealership when completing the recall work? For those that pursued action with the dealership, what was the outcome?

 

[mbaapk]

Preparation phase 1 complete fellas. Painters tape covered in pvc protection film.

Phase 2 gift card tomorrow before drop off…

 

[Rad Ray]

Preparation phase 1 complete fellas. Painters tape covered in pvc protection film.

Phase 2 gift card tomorrow before drop off…

Just an additional suggestion. I also gave the Honda Tech a gift card inside a note thanking him for his taking extra care of my FL5. It might be a good idea to request a specific Service Tech. I looked at my dealership's website under "Meet Our Staff" and saw that they had a "Master Technician" listed with 22 yrs. experience. I asked for him, and he was outstanding. No scratches, perfect repair, and he came out to personally thank me for the gift card. In their future, I'll always ask for him.

 

[mbaapk]

Just an additional suggestion. I also gave the Honda Tech a gift card inside a note thanking him for his taking extra care of my FL5. It might be a good idea to request a specific Service Tech. I looked at my dealership's website under "Meet Our Staff" and saw that they had a "Master Technician" listed with 22 yrs. experience. I asked for him, and he was outstanding. No scratches, perfect repair, and he came out to personally thank me for the gift card. In their future, I'll always ask for him.

Good call! I think the ship may have sailed on requesting a specific tech given my appointment is tomorrow but can try.

 

[mbaapk]

I made it through with only a minor scratch on the rear driver entry plastic. All else looks great. They did a great job.

 

[mbaapk]

Protective tape, talking to service rep and $50 Chilis gift card for the tech did the trick!

 

[DarthTrizzle]

The dealer scratched up one of the panels while they were doing mine. When he called to tell me it was ready he let me know they scratched it and had already ordered a new one for me. I'm happy with that outcome.

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