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[Tougefl5]

Last week my edc cancelation module came undone and failed. So I called king motorsports who did the installation. They called there kw rep and he wanted me to call.
They are shipping me a new module on Monday free of charge. This is my 3rd kw suspension set up. And I will continue to be a customer with them because they value the base who support them.

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[Jester04]

Last week my edc cancelation module came undone and failed. So I called king motorsports who did the installation. They called there kw rep and he wanted me to call.
They are shipping me a new module on Monday free of charge. This is my 3rd kw suspension set up. And I will continue to be a customer with them because they value the base who support them.

I’m glad we got it right! That was the first thing to check. Hopefully it gets resolved quickly.

 

[Tougefl5]

 

[Fanatic]

Hopefully I can learn and grow from this experience and improve the customer service in my very own business as well. Thanks for sharing and glad it worked out.

 

[Nothing]

Great customer support story and endorsement. We all need to hear these, as they can often make or break the modding/ownership experience, and good customer service is becoming harder to find, in general

Is plastic zip-tie the official mounting method? I know coilovers require a little more housekeeping than spring/dampers but seems like it would not be a long-lasting solution if you daily it.

 

[Tougefl5]

Great customer support story and endorsement. We all need to hear these, as they can often make or break the modding/ownership experience, and good customer service is becoming harder to find, in general

Is plastic zip-tie the official mounting method? I know coilovers require a little more housekeeping than spring/dampers but seems like it would not be a long-lasting solution if you daily it.

Yes zip tie is what comes with the cancelation modules. The kicker is that I had heavy duty zip tie in place of the one's that came with it.

I'm trying to find a better solution for mounting the device. The bmw guys code out the edc all together so I need to look into that.

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